Page 87 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian
P. 87
Find your tone of power. Here’s how you do that:
simply look down at your feet and go,
“Mmmhmmmm.” This sound should be resonating,
strong and firm. When you localize it, you need to
speak in a slow and steady tone. When you speak too
quickly, you project an image of uncertainty and
nervousness. People tend to listen more when you
speak slowly. You also want to keep your tone within
a small range, without going up and down too much.
Of course, that only applies to difficult
conversations, not your everyday chit-chats!
Keep your head straight—don’t tilt it. That’s what
dogs and other pets do when they want to show you
they are playful and harmless. That’s the same
message you are sending when you tilt your head to
the side. If you don’t want to project an image of
someone who’s soft and easy to take advantage of,
you want to lean slightly forward with your
shoulders back and your chest out. You may also
want to shift your head forward a little bit.
Keep your eye contact. In normal conversations, you
don’t want to maintain eye contact for longer than 7
seconds, but during difficult conversations, you
should maintain it much more intensely, which is
going to send a message that you are strong and hard
to knock down verbally.
Get rid of physical things standing between you and
the person you are communicating with. Physical
obstacles contribute to conversational barriers.
