Page 89 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

done that, you can disengage verbally. Most people can’t

disconnect from the problem at all. They store all the painful

things inside them, take them home, watch TV with them, eat

dinner with unfortunate events, then go to bed, keeping them

under their pillow. And it’s not a funny thing. When you

remember these two steps, you can really change your
behavior for the better. When you want to disengage verbally,

always remember the different maps and the principle of good

intentions. Remember that in fact, these people are innocent. It

may sound silly, but the person who it helps most is really you.

It’s much easier to communicate effectively when you take
these two simple steps beforehand and remember positive

intentions and different mind maps.

Coping with Passive-Aggressive People (The Snipers)

We’ve all had or will have to deal with passive-aggressive

people at some point in our lives. Whenever someone is
picking on your specific behavior, giving you mean comments

hidden behind snarky lines or a “joke,” attacking you verbally

using seemingly polite words and sugar-coating their offenses,

they are being passive-aggressive. Some people do it from

time to time without bad intentions, but some act this way too
often. Back in the day when I was working in an HR

department, I bought myself a pair of cool marine-blue suit

pants. I liked to wear them on special occasions, such as

company meetings. There was one typically passive-

aggressive guy named Christian who would always pick on
them and say something like, “Hey Ian, how’s your work in

the car repair shop?” For a while it was quite funny and I

didn’t think repairing cars was a bad thing to do. However, he

never stopped teasing me about it and it became more and