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CHAPTER
7

Operations and

Postimplementation

LEARNING OBJECTIVES
After reading this chapter, you should be able to:

Describe all the components to a successful Understand the process of transferring
! !
“Go-live” and determine their readiness. knowledge to operational staff and
Understand what is involved in stabilizing the its importance to long-term system
!
system after “Go-live” and how to track and success.
address problems and issues on a daily basis. ! Realize the value of training before
Value the transition from developing a system and after “Go-live.”
!
to supporting it in a production environment.

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