Page 164 - Lean six sigma demystified
P. 164

Chapter 4  e xC e L   Power  Too LS   for   Lean   Six   Sigm a        143






































                                FIGURE 4-45 • Remove background area.






                                                          Chartjunk gridlines
                                    120%

                                   Calls answered in 60 seconds  80%
                                    100%



                                     60%

                                     40%

                                     20%

                                      0%
                                          12345678 91011121314151617181920
                                                              Months
                                  FIGURE 4-46 • Bar chart of calls answered in 60 seconds.
   159   160   161   162   163   164   165   166   167   168   169