Page 160 - Perfect Phrases for Motivating and Rewarding

Chapter 11

Perfect Perks and Rewards

“Nine-tenths of wisdom is appreciation.”
—Dale Dauten

ur emphasis throughout this book has been on motivating
with a positive attitude and clear communications, from
Osharing expectations, satisfaction, and recommendations to
listening. Chapter 10 addressed tangible motivators and programs
that show employees you care about their health, well-being, fami-
lies, and futures. Chapter 11 goes to the next level. What more can
you do to encourage and reward excellence? How can you spur,
excite, and entice your employees to reach even higher?
Denise Rounds, owner of Bellezza salons at Caesar’s and Bally’s
Park Place casino/hotels in Atlantic City, has developed a dedicated
corps of full- and part-time workers. “I run contests regularly, always
with an educational benefit,” she explains. “The winner of our recent
hair color contest will travel to Italy with me—some education,
mostly fun. Our staff takes great pride in the salons and their work.
I encourage ownership, letting people make decisions about their
customers, getting as much input as possible from the people who
do the work.”

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