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15/342 Risk Management
           be assumed that some non-common causes are at work. That is,   threshold  requires more  confidence  in  the  risk  assessment
           some new “force” has been introduced into the  system and   accuracies than is probably  prudent. Another problem is the
           should be investigated.                    realistic premise that risk tolerance is not a fixed value in any
             The following four example cases illustrate the response to   company. In the complexities of the business world, it is influ-
           some possible data distributions (often viewed by a histogram   enced by economic conditions, public perception, and political
           of risk scores or index sum scores). In these examples, lower   conditions. A further complication is the need for a time factor
           scores represent  lower  safety and,  hence,  higher risks-the   in setting a risk tolerance.  A certain level of risk is tolerable for
           same scoring protocol used in  Chapters 3 through 6  of this   some period  of  time,  until  the  situation can  be  efficiently
           book.                                      addressed. For instance, shallow cover may not requue imme-
                                                      diate attention and can be addressed in conjunction with other
           Case 1: Extreme Outliers                   work planned in the area. At some level, however, the risk is
           Description: Some low scores are more than 3 standard devia-   seen to he so unacceptable that immediate action, even the shut
             tions away from the overall average. The “3 standard devia-   down of the pipeline, may be warranted.
             tions”  is  a  common  decision  point  based  on  statistical   Rather than setting a full range of definitive action points,
             analysis that says measurements farther away from the aver-   the more prudent approach to risk management is thought to lie
             age in a normal distribution have a high probability of being   in prioritizing. The choice of a relative risk assessment system
             influenced by  nonrandom  effects.  In  other  words,  these   reflects this.  In  a prioritization approach, the  operator will
             measurements are statistically different from other measure-   always be ranking portions of their system, based on the level of
             ments and probably warrant special attention.   risk. This ranking in turn generates a list of possible projects to
           Response: Implement immediate mitigation measures to bring   reduce the risk level. More resources may then be allocated
             higher risk scores to within 3 standard deviations within 6   toward changing the risk level of the worst sections first, and
             months.                                  then progressing down the list. In most cases, the amount of
           Case 2: Frequent Outliers                  available resources will then set the defacto level of acceptable
           Description: Lowest scores are more than 2.5 standard devia-   risk, since money usually ms out before the list of “things to
             tions away from average.                 do” is exhausted.
           Response: Implement mitigation to bring these scores to within
             2.5 standard deviations within 1 year.
           Case 3: Infrequent Outliers                IX.  Risk mitigation
           Description: Low scores do not meet 1 or 2 above, but are still
             distinct outliers, based on visual examination of graphs.   Where to start
           Response: Implement mitigation to bring these scores to “the
             edge” of the main population within 1 year.   As discussed in previous sections, identifying the need for and
           Case 4: Uniform                            appropriate aggressiveness of risk reduction efforts can be a
           Description: Tight range of risk scores (no apparent outliers).   very complex process. In the face of generous amounts of new
           Response: Perform preferential mitigation with percentage of   information,  the  new  risk  manager  might  well  feel  over-
             total  (mileage-normalized) mitigation proportional to  the   whelmed and need to ask “Where do I begin?” The experienced
             distance from median. Pipeline segments farther from the   risk manager will usually immediately see a host of things she
             population average will receive proportionally higher levels   can  now  do  more  quantitatively where  previously  she  was
             of mitigation. A formula can be developed to dictate pre-   equipped with  mostly  opinion. She will  see the  advantages
             cisely the level of mitigation for each section, even to the   stemming from standardized valuations on risk conditions and
             extent of reducing mitigation on the safest sections in order   mitigations,  avoiding  competition  for  resources  and  much
             to redirect resources to higher risk sections.   uncertainty in decision making.
                                                        Under the continuous improvement  philosophy noted ear-
            Precedent-based criteria                   lier, a fundamental premise is that the risk management process
                                                      will not reach a conclusion. That is, there is no threshold level
            Even without a formal risk management system, certain levels   of risk that, once attained, will result in the end of the program.
            of risk have always triggered immediate action. A trigger or   Rather, it is assumed that some amount ofresources will always
            action point can be seen as the risk level that is not tolerable, not   be applied to risk reduction and a universally  acceptable risk
            even for a short time. One trigger point for many operators is an   level will most likely never be attained. Issues of risk tolerance
            active leak of such magnitude that damages could occur. This   for individuals and the public in general can be examined in this
            trigger point is ohviously a reaction to a failure that has already   regard. The notion of a continuous effort of risk reduction is
            happened. Nevertheless, it can also be viewed as a risk that is no   also a realistic premise since the risk level tends to naturally
            longer acceptable.                         increase with  time.  The  aging  of  the  infrastructure, time-
                                                       dependent failure mechanisms, and  encroaching population
            Continuous improvement                     density are mechanisms that help to increase risks over time.
                                                       Increasing competition and regulation are two mechanisms that
            Establishing an absolute level of acceptable risk is often not the   help to reduce the amount of available resources.
            best approach to risk management. The first problem with an   A simple and entirely appropriate initial approach is to create
            absolute level is the inherent inaccuracies associated with fail-   lists of system components rank ordered by overall risk and/or
            ure probability and consequence calculations. Addressing risks   specific failure modes. Then, focus attention and discretionary
            above a certain threshold and ignoring any risks below that   resources on the segments showing relatively higher risks. This
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