Page 222 - Serious Incident Prevention How to Achieve and Sustain Accident-Free Operations in Your Plant or Company

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188 Serious Incident Prevention

TABLE 15-10
Reinforcement Plan Site Management Team Serious Incident Prevention
Result or Action
to Reinforce Who Receives? Who Delivers?

Serious incident prevention Department heads Plant manager
process implemented in all
departments

Sustaining serious incident Department heads Plant manager in form of
prevention process at high merit pay increase as appro-
performance level priate
Plant manager in form of
verbal recognition at time
of:
Department head’s an-
nual review with site
team
Site team’s annual in-
spection of departmental
facilities
Plant manager’s coach-
ing sessions with depart-
ment heads

Performance measures maintained by the team help identify potential
problem areas within the organization, as well as opportunities for positive
reinforcement. The team’s serious incident prevention reinforcement plan
(Table 15-10) focuses on recognizing department heads for sustaining high
levels of performance. Support of the serious incident prevention process is
a key factor in annual merit reviews, and coaching is effectively utilized by
the plant manager in shaping values and priorities. The team diligently sup-
ports the constancy of purpose required to sustain incident-free operations.
QMI’s management team is careful to limit positive reinforcement to re-
sults achieved consistent with safe work practices. A planned seven-day
maintenance shutdown was completed in six days, but an audit identified
short-cutting of hot work procedures during the shutdown. Rather than ini-
tiating positive reinforcement for minimizing downtime, management fo-
cused on ensuring that the root causes of the deficient work practices were
identified and corrected.
Measurement and feedback systems keep the site management team in-
formed of the facility’s fitness for sustaining serious incident-free opera-
tions. The system provides the capability for managers to drive
improvements through meaningful actions.