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                              186       Serious Incident Prevention





                                  5

                                Survey Results  4



                                  3


                                  2


                                  1
                                         1        2         3        4         5        6
                                                               Year

                              FIGURE 15-19. Quality of HSE services based on annual survey of line man-
                              agers.


                                                          TABLE 15-8
                                       Reinforcement Plan HSE Serious Incident Prevention
                                 Result or Action        Who Receives
                                   to Reinforce          Reinforcement?         Who Delivers?

                              Serious incident prevention  HSE team          HSE manager
                              process fully developed
                              Performance measure fully  Process steward and  HSE manager
                              implemented one month   other team members
                              100% completion of critical  HSE team          HSE manager
                              work for month
                              Twelve month moving     HSE team               HSE manager
                              average above goal for 3
                              consecutive months and
                              new goal established
                              Favorable comments from  Individual or team    HSE manager
                              internal customer interviews  as appropriate
                              Completion of annual site  Individuals responsible  HSE manager
                              visit and facility emergency
                              drill
                              Action taken to identify and  Individual or team  HSE team (in form of
                              arrange for correction of  taking the action   “red flag” note of
                              “red flag” condition                           appreciation)
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