Page 308 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Project Name: Manual for Soft Skills
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296 | Chapter 13 ACE Pro India Pvt. Ltd.

‘I’ statements are more likely to improve a relationship, certainly better than
demanding, whining, asking accusatory questions, manipulating, accusing,
and criticizing will do. There are no known dangers.

SUMMAR Y

• Assertiveness and the skills associated with it are increasing in popularity
because it empowers people who use it and improve the psychological
well being.
• Assertiveness is a skill that can be learned and it is useful with every-
one with whom you come into contact. One can learn this skill with
good communication, implementing broken record method, using
‘I’ statements.
• When people learn how to be assertive, they experience benefits such
as feeling less stressed, having greater self-confidence, being more
tactful.
• Employing assertive behaviour helps resisting other people’s attempts
to manipulate them through bullying, emotional blackmail, flattery etc.

• An assertive person is not just concerned about his own rights but
always encourages and promotes assertiveness in others.

R EFERENCES

Lindenfield, Gael, 1986, Assert yourself, New Delhi: Harper Collins.
Paterson, J. Randy, 2000, The Assertiveness Book,Mumbai: Magna Publishing.

Gillen, Terry, 1995, Assertiveness, Hyderabad: University Press India Ltd.
Claire, Walmesley, 1991, Assertiveness: the right to be you, London: BBC Books.

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